Simple, transparent pricing
Start free and scale as your business grows. No surprises, no hidden fees.
- 1 chatbot
- 500 conversations/month
- Basic analytics
- Website widget
- Email support
- Community access
- 5 chatbots
- 5,000 conversations/month
- Advanced analytics & reports
- Multi-channel (web, SMS, email)
- Custom training & knowledge base
- Priority email & chat support
- Team collaboration (3 seats)
- API access
- Unlimited chatbots
- Unlimited conversations
- Real-time analytics & custom dashboards
- All channels + WhatsApp Business
- Dedicated training & onboarding
- 24/7 phone & Slack support
- Unlimited team seats
- SSO, SAML & SCIM
- Custom SLA & data residency
- Dedicated account manager
Compare plans in detail
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Chatbots | 1 | 5 | Unlimited |
| Monthly conversations | 500 | 5,000 | Unlimited |
| Website widget | |||
| SMS & email | |||
| WhatsApp Business | |||
| Custom knowledge base | |||
| Analytics | Basic | Advanced | Custom |
| API access | |||
| Team seats | 1 | 3 | Unlimited |
| SSO / SAML | |||
| Support | Priority | 24/7 Dedicated | |
| Custom SLA |
Frequently asked questions
Can I switch plans at any time?
Yes. You can upgrade or downgrade your plan at any time. When upgrading, the price difference is prorated for the remainder of your billing cycle. Downgrades take effect at the start of the next billing period.
What counts as a conversation?
A conversation is a single interaction session between your chatbot and a visitor. It starts when the visitor sends their first message and ends after 30 minutes of inactivity. Follow-up messages within the same session count as one conversation.
Is there a free trial for Professional?
We offer a 14-day free trial of the Professional plan with full access to all features. No credit card required to start — you only pay if you decide to continue after the trial ends.
How does custom training work?
Upload your documentation, FAQs, product guides, and support articles. ChatFlow AI processes them to build a knowledge base your chatbot draws from during conversations, ensuring accurate, brand-consistent responses.
What happens if I exceed my conversation limit?
You will receive a notification when you reach 80% of your monthly limit. If you exceed it, your chatbot continues to work — we will reach out to discuss upgrading to a plan that fits your usage.
Do you offer annual billing?
Yes. Annual plans are available at a 20% discount. Contact our sales team or switch to annual billing directly from your account settings.